Construction – this term usually makes you think of large, solid things. Cars, perhaps, or machines. But springs? For Diego Cusa, Head of Development and Construction since 2000, the big appeal is precisely in small dimensions. We wanted to find out more.
Mr Cusa, how much skill is there in Gutekunst springs?
If you look at it like that, it's in our quite individual philosophy. To serve every one of our customers – whether with small volumes or large-scale production runs – we make sure that we keep the costs as low as possible for our customers. For example, we try to make small production runs using our existing tools. With large-scale production runs on the other hand, the skill is in manufacturing the springs with tools made specially for the customer Every customer who takes on a proportion of the tool costs is entitled to their own tool.
What is that makes Gutekunst so strong on the market?
What sets us apart is delivering small-scale production runs and our many years of experience in the field of punching and bending technology. With the type of springs that we make, it's not just about calculating everything precisely; a feeling for the material and product is also important.
What stages does the development go through?
Development starts as early as the work preparation. When we receive an enquiry, we use the company's short pathways to conduct an initial analysis. Firstly, that means time and cost savings for the customer. And secondly, it means exchanging knowledge and requirements, including in terms of quality. As soon as we have the order, all the specifications are converted and forwarded to tool-making.
And what about the process where no tool is made?
We redesign every spring ordered from us. It creates security from the outset – for the customer, but for us as well. In principle, we need to handle every order separately.
Have you seen a change in the level of requirement from customers over the years?
Yes, and in real terms that means that we have to keep pace with customer demands and new media. By doing so we are, for example, able to use a 3-D model to identify potential risks at an early and stage and quickly rectify them.
Do you always know where a spring will be used?
No, and it's always exciting to find out. The intended use is often not communicated – for good reasons. On the other hand, we are seeing a trend where our customers increasingly value advice. This is precisely where Gutekunst scores with added value.